How do you measure whether you give good customer service? Does it come down to being quick to answer customer questions and to solve problems when they arise? It seems like a lot of the stories that I hear about amazing customer service involve some kind of issue that a customer had which a Continue reading ...
Educate
You have a lot of knowledge. Running a business has made you a specialist at what you do. Don’t keep all of that knowledge to yourself. Use it as a tool to bring in even more income. I am a big fan of educational marketing (or selling). The concept is simple. Instead of hitting prospects Continue reading ...
Design
You would never build a building without a plan. However, many small businesses are being built right now without any kind of design in mind. Owners are just winging it, making decisions based on today’s input, rather than on a grand plan. A good design is a great benefit to any business, and Continue reading ...
Collaboration
Sometimes we think of an entrepreneur as a lone gunslinger, fed up with corporate bureaucracy and ready to risk it all to start his or her own business. Think Jerry Maguire. But, if there is one thing that can help a new business be a success, it is collaboration. Working together with a diverse Continue reading ...
Basics
Every small business is different and complex in its own way. However, there are a few basics everybody who wants to run a small business should become familiar with. With these basics, you can build a strong foundation for your business, whatever type of business it is. Accounting Being good Continue reading ...