This is a great topic – and one that motivated me to create a Listening 101 curriculum. Listening is a skill to be honed and developed. It's holds all the possibility in a conversation. It can make or break a business deal, or a personal relationship. But what do we learn in school? To write, speak, and present. Where's the listening class, other than an hour on “active listening” in a typical communications course?

While listening to customers is very important, one study of Fortune 200 companies estimated as much as 96% of costly miscommunication in an organization is attributed to intra-organization communication, i.e. within the organization! Source: Journal of Organizational Culture, Communications and Conflict, Volume 8, No. 2, 2004.

So, here's the shameless promo: Listening 101 is a four-week course offered over the phone to an individual or a team. Over a month, habits are built that help us identify what shuts down our listening and do what it takes to listen anyway. There are fun, practical exercises participants can immediately apply at work and at home. Recently, a sales team from a media company went through the course together and had terrific results. There's more information at http://www.Listening101.com

This is a great topic – and one that motivated me to create a Listening 101 curriculum. Listening is a skill to be honed and developed. It's holds all the possibility in a conversation. It can make or break a business deal, or a personal relationship. But what do we learn in school? To write, speak, and present. Where's the listening class, other than an hour on “active listening” in a typical communications course?

While listening to customers is very important, one study of Fortune 200 companies estimated as much as 96% of costly miscommunication in an organization is attributed to intra-organization communication, i.e. within the organization! Source: Journal of Organizational Culture, Communications and Conflict, Volume 8, No. 2, 2004.

So, here's the shameless promo: Listening 101 is a four-week course offered over the phone to an individual or a team. Over a month, habits are built that help us identify what shuts down our listening and do what it takes to listen anyway. There are fun, practical exercises participants can immediately apply at work and at home. Recently, a sales team from a media company went through the course together and had terrific results. There's more information at http://www.Listening101.com