For a long time, I have been an advocate of ditching Microsoft Word and using Open Office instead. My main reason, Open Office was free, while Word comes packaged with other tools which drive the price up pretty high. At the time, Open Office also put out a comparable product. But right now, ...
Tag Archive: loyalty
Show Your Customers That You Listen
People love it when they can work with a business that actually listens to them. Listening to customers encompasses everything from being available for customer support, dealing with issues and complaints quickly, and understanding customer needs and adapting the business accordingly. If you want to become an awesome business you will become one that actively listens ...
What to Do With Customer Complaints
No business owner likes to hear a complaint about her business. This is her baby, after all. But, for better or worse, complaints happen. Things go wrong. People screw up. When you get a complaint, what you do with it is important. A customer complaint is an opportunity to learn and make your business better, and ...
Tell Your Customers Thank You
Here is one simple gesture you can do to show your customers that you are grateful. Send them a thank you card. Any time anyone gives you money for your product or service, you should be ...
Customers as Friends
As we move back toward a more personal approach to business, thanks to trends in social networking, I believe that the customer relationship is growing more and more important. The goal of your business should not be just to get the sale, ...
